Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization's products and services.
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Print Occupation
- Customer Service Representatives
Business, Management and Administration
What do they typically do
- Listen to customers' questions and concerns and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review customer accounts and make changes, if necessary
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Refer customers to supervisors or more experienced employees
Number of Jobs
Average Annual
Job Growth 0.0%
Job Openings 12,317
Education & Training
- Education These occupations usually require a high school diploma.Associated Programs or MajorsLicense
NC Workforce Credentials
91840
91731
Change -109